For the motorists who supply journeys ordered via smartphones, Uber and Lyft might say things were pretty good in 2018. Both companies made a big move to improve the driver experience, from Uber’s new app to both Lyft and Uber’s reward programs. But pay has stagnated and driver rights haven’t improved much — the matters that the companies don’t want to examine too closely.
In some metropolis like New York, London, and throughout Australia, the fight is on with local policymakers to reach the demands of the motorist community. Drivers are looking to keep more of each fare and get been acknowledged by the performance of their duties.
So while motorists and gig laborers appeared to be more of issues of concern this year, it doesn’t mean much if hourly rates scarcely keep up with minimum wage and companies maintain cutting into earnings with their high commissions.
Uber does have a long list of improvements that came after 2017 ‘s 180 Days of Change campaign. When Dara Khosrowshahi came on as CEO in August 2017, he immediately took on motorist issues as a priority. To his credit, right as 2018 started he called for portable advantages and worked with Washington state on legislation. In New York City, a fund for drivers piloted with funding for telemedicine and vision benefits. After only a year of in-app tipping, Uber motorists earned $600 million.( Lyft reached $500 million earned since the beginning of the company .)
By April, a new motorist app debuted with real-time earnings, better notifications, and an improved upsurge map. Little things continually improved on the app, like hands-free voice commands for motorists and other security features. A big push for driver allegiance arrived in October with a pilot in select metropolis called Uber Pro. The rewards system for drivers gives extra earnings, cash back at gas stations, and free tuition for online grades at Arizona State University — nothing to sneer at.
Lyft closely reflected what Uber offered up motorists this year and added their own flair with 30 new driver hub popping up to help drivers, new app designs that changed the tipping process and bumped up tips 20 percentage, and a stream of driver changes like plummeting the lowest rating, requirement maps, and more features coming into the new year. A subtle addition that helped drivers out was mid-ride feedback for shared journeys so that criticisms about the route or number of pick-ups was segregated from driver ratings.
As Rideshare Guy blogger Harry Campbell said in an email at the end of this month, “2 018 brought a lot of positive changes to the motorist experience, but not much was done to address the top complaints of low driver pay and high commissions.” He noted that the upcoming IPOs likely mean no rate increases in sight as the companies try to keep expenses low.
Jim Conigliaro, Jr ., founder of the Independent Drivers Guild representing New York City app-based motorists, is wannabe for 2019. He wrote last week, “2 018 began as pretty dark year” that eventually culminated in hard-fought laborer victories.
In New York in particular, this past year appreciated new Uber and Lyft vehicles capped for a year to analyze congestion and the effect of ride-hailing apps on metropolis and a new statute that requires a livable, minimum wage bumping up pay to $17.22 an hour for millions of drivers in the new year.
Findings from the Gridwise motorist comrade app brought in data from 500,000 rides from 2017 and 2018. The hourly median rate increased less than$ 3 to $16.66 this year , not taking into account inflation and before expenses like gas, car leasing fees, and committee. But things are moving upward.
“We expect a better 2019, ” Conigliaro said. Maybe it’ll be the year of the motorist.